FAQ:
I've never had a professional service care for my pet before - how does it work?
Call 604-831-0766 or contact us through our website. We will get back to you within 24 hours at which time we will answer your initial questions and set up a free in-home consultation. This meeting usually lasts 30-45 minutes. We will discuss your pet's history, go over their regular routine, talk about their unique needs, answer all of your questions, and fill out some paperwork. We will provide you with references and show you our licence and insurance papers. This is also a good time to give us a copy of your house key.
Are there special requirements my dog needs to meet in order to walk in a group?
-a yearly titer test is required
-dogs must have a current licence
-we can not accept dogs with a history of aggression towards people or other dogs
-we do not discriminate based on breed or age. Each dog will be assessed on an individual basis during our initial consultation.
Where do you walk the dogs?
Our group hikes take place on mountain trails in North and West Vancouver specifically designated for commercial dog walking. Where we go on our private and semi-private walks depends on the needs and abilities of the dogs on those walks.
Will my dog get dirty on a hike?
The short answer is "yes". We walk rain or shine and most dogs love to get dirty. We ask that you keep a towel handy so that we can dry your dog before we let them into your home. We will do our very best to clean and dry your dog but there is a limit as to how much time we can spend on each dog. We are happy to leave your dog in a designated area if you wish - please just let us know.
How does A Walk in the Park access my home if I'm not there?
Most clients prefer to give us a copy of their key. In the event that you are called away unexpectedly or are delayed at work or when travelling, it makes it easy and convenient to contact us and schedule a service on short notice. However if you prefer to make other arrangements we can discuss that during our initial meeting. We are fully insured and bonded.
What if my pet needs medication?
We can administer most medications (ie. pills, subcutaneous injections, etc). If we are not able to help we will happily recommend someone who can.
What is your cancellation policy?
We require 24 hours notice to cancel any scheduled service (hikes, walks, and drop in visits).
For pet sitting and boarding we require 2 weeks notice - 1 month for Christmas, New Years and March Break.
Our full cancellation policy is outlined on our "Policies and Paperwork" page. Please contact us for the password to access that area of our website.
How does payment work?
A Walk in the Park is eco-minded; invoicing for all dog walks and hikes is done once a month, at month's end, via e-mail. If you prefer a hard copy of your invoice please let us know.
For pet sitting, boarding, and drop in visits, a small deposit will be required at the time of booking in order to hold your dates. The balance will be due upon your return.
We accept payment by cash, cheque or via Interac e-transfer.
A full outline of our payment policy is available on our "Policies and Paperwork" page. Please contact us for the password to access that area of our website.
